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What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:• Actively seek out unsatisfied customers and quickly turn them into loyal fans • Hire smart people and train them from the ground up•Develop methods to reduce costs and add value for your customers in every interaction.• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term • Thrive during tough economic times by bringing new advantages to the market• Cultivate a fun and friendly workplace where teamwork rulesIn EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for. EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
This digital document is an article from Journal of Risk and Insurance, published by American Risk and Insurance Association, Inc. on March 1, 1995. The length of the article is 611 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.From the supplier: The 1994 case of Drinkall v. Used Car Rentals Inc. at the Federal District Court for the Southern District of Iowa revolved around the issue of a rental car company's liability for an accident involving one of its cars driven by an unlicensed driver. The jury found Used Car liable based on an Iowa law on owner liability. On appeal, Used Car's argument that Nebraska's law should have been used was rejected by the appellate court.Citation DetailsTitle: Rental car company liability for an unlicensed driver. (case of Drinkall v. Used Car Rentals Inc., 32 F.3d 329, 8th Cir. 1994)Author: Patrick F. MaroneyPublication:Journal of Risk and Insurance (Refereed)Date: March 1, 1995Publisher: American Risk and Insurance Association, Inc.Volume: v62 Issue: n1 Page: p145(2)Distributed by Thomson Gale
No one washes a rental car.(Commentary): An article from: Arkansas Business
This digital document is an article from Arkansas Business, published by Thomson Gale on February 20, 2006. The length of the article is 779 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.Citation DetailsTitle: No one washes a rental car.(Commentary)Author: Marcia CookPublication:Arkansas Business (Magazine/Journal)Date: February 20, 2006Publisher: Thomson GaleVolume: 23 Issue: 7 Page: 7(1)Distributed by Thomson Gale
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